Notice history

Resolved
April 09, 2026 at 10:26 PMUTC
Resolved
April 09, 2026 at 10:26 PMUTC
This incident has been resolved.
Monitoring
April 09, 2026 at 10:08 PMUTC
Monitoring
April 09, 2026 at 10:08 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
April 09, 2026 at 9:58 PMUTC
Identified
April 09, 2026 at 9:58 PMUTC
Sessions are operational again
Investigating
April 09, 2026 at 9:42 PMUTC
Investigating
April 09, 2026 at 9:42 PMUTC
We are experiencing an infrastructure issue impacting Elicit research agent, reports, systematic review, find papers, and library to fail and show disconnected from server errors. We are currently investigating this incident.

Resolved
March 27, 2026 at 5:54 PMUTC
Resolved
March 27, 2026 at 5:54 PMUTC
This incident has been resolved.
Monitoring
March 27, 2026 at 5:39 PMUTC
Monitoring
March 27, 2026 at 5:39 PMUTC
The provider has upgraded their infrastructure and search performance has recovered. We are continuing to monitor closely.
Identified
March 27, 2026 at 4:10 PMUTC
Identified
March 27, 2026 at 4:10 PMUTC
An upstream service provider is experiencing an infrastructure issue causing paper searches in Elicit research agent, reports, systematic review, and find papers to be slow or intermittently fail. They have identified a fix but expect degraded performance to continue over the next hour.

Resolved
March 26, 2026 at 7:25 PMUTC
Resolved
March 26, 2026 at 7:25 PMUTC
Resolved — Some users experienced issues loading workflows and sessions earlier today. This was caused by our database running low on memory, which we resolved by upgrading the infrastructure. The upgrade took longer than expected, causing a second period of disruption between approximately 10:55 AM and 11:30 AM PT where workflows would not load.
Everything is fully operational now. No data was lost. We're sorry for the disruption and are taking steps to prevent this from happening again.
Monitoring
March 26, 2026 at 6:00 PMUTC
Monitoring
March 26, 2026 at 6:00 PMUTC
We implemented a fix and are currently monitoring the result.
Update
March 26, 2026 at 4:47 PMUTC
Update
March 26, 2026 at 4:47 PMUTC
The infrastructure upgrade is now being applied – we're expecting elevated error rates for up to 30 minutes.
Update
March 26, 2026 at 4:12 PMUTC
Update
March 26, 2026 at 4:12 PMUTC
We have isolated the problem and are upgrading some infrastructure to fix the problem.
This may cause slowness and user-facing errors on elicit.com for up to 30 minutes.
Identified
March 26, 2026 at 2:30 PMUTC
Identified
March 26, 2026 at 2:30 PMUTC
We have identified the root cause and are working to remediate it.

Resolved
March 17, 2026 at 3:55 PMUTC
Resolved
March 17, 2026 at 3:55 PMUTC
Some users may have experienced issues loading or interacting with sessions between approximately 8:30 AM and 8:55 AM ET. This was caused by our session database replica temporarily going offline while processing a large batch of maintenance operations. During this window, session reads and writes were unavailable. The replica recovered on its own and all functionality has been restored. No session data was lost or corrupted. We apologize for the disruption.
Identified
March 17, 2026 at 3:30 PMUTC
Identified
March 17, 2026 at 3:30 PMUTC
As of 8:34 PST, we began to see issues loading session for all users on Elicit.com. We immediately investigated and identified the issue in our AWS infrastructure, and began remediation. We expect resolution within 30 minutes, and will continue to monitor.

Elicit - Notice history